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What is CRM Software?

Customer Relationship Management Software (CRM software) is a tool that's created to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.

It’s a platform that connects your different departments, from marketing to sales to customer service, and organizes their notes, activities, and metrics into one cohesive system. Every user has easy, direct access to the real-time client data they need. This not only allows for unprecedented coordination across teams and departments, but also makes it possible for businesses to provide their customers with something extraordinary: personalized, one-to-one customer journeys. Compare that to the limited functionality of old analogue and legacy systems, and you have something with the ability to revolutionize the way you connect with customers. You can’t explain CRM software without considering SaaS and cloud computing, both of which work together to allow CRM platforms to be available wherever a user has internet. Because of these technologies, cloud-based CRM software can extend and scale your business, so every company, no matter the size, can benefit from a CRM-software based system.



Avyukta CRM Features:-

  • Contact deal and task management
  • Email tracking and engagement notifications
  • Email templates and scheduling
  • Document sharing
  • Meeting scheduling
  • Live chat
  • Sales quotes
  • Audio Video calling support
  • Google G-suit
  • Payments / Gateways
  • Recordings
  • Reporting

Custom CRM Integrations:-

Agent Desktop Toolkit Plus (ADT+) offers a rich framework of REST APIs, reference UIs, and different tools to integrate into your CRM for added web-based or homegrown CRM systems.

Leader In CRM Integration:-
Avyukta Professional Services knows contact centers and understands how to apply avyukta capabilities to your business. We work with you to deliver a customized contact center solution to meet your specific business requirements.

Powerful CRM Integrations Work Better Together:-

When using the Avyukta Intellicall Cloud Contact Center, telephony controls are implanted into your CRM solution to create a more robust and productive sales, marketing, customer service, support, and ticket management engine. Agents and supervisors are authorised with rich customer data, history, and information to transform the customer experience with every inbound or outbound interaction.
Customer relations management (CRM) is the term for creating structured and effective customer interactions. Modern customer relationship management consists of various channels and systems or tools that can interact with customers. Customer relations management helps keep track of customer activities and enables interaction and correspondence in a more organized and secure manner.

For further information and queries, please visit our website: www.hosteddialer.in or call us on:  +91-856-0000-600 ; +1-408-791-3820 or WhatsApp Us on: +91-856-0000-600 or Skype Us on: avyuktaindia, Avyukta CRM


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