About Avyukta Intellicall :-
Avyukta Intellicall has proved itself over the past 14 Yrs in providing quality Tele calling and Customized CRM / MIS integrations in India. Solutions to call centers and BPO s offering various Techno-Commercial choices such as—Buy, EMI, Rental, with Free Dialer, Unlimited Dialer Seats, Hosted Dialer, Hosted PBX, Predictive Dialer Call Center, Sangoma, Digium, Allo, Pri card, Synway, Dinstar, gsm gateway, Free PRI card with Dialer Rental/EMI Models for inbound outbound domestic and international processes.
We offer various Techno-Commercial Options such as Unlimited VoIP Combo, Retail VoIP, Hosted Call Center Dialer, Predictive Dialer Software for International Call Centers, Retail VoIP for International Call Centers, Hosted VoIP and Voice Broadcasting.
Avyukta Intellicall is known to be one of the best hosted predictive dialer vendors across the globe, with having setups in 9+ countries. We have set up 500+ Live Reference Call Center clients and BPOs in Jammu, Chandigarh, Delhi, Jalandhar, Ludhiana, Delhi, Gurgaon, Faridabad, Ghaziabad, Noida, Jaipur, Udaipur, Kota, Bhopal, Agra, Jabalpur, Meerut, Kolkata, Guwahati, Imphal, Dimapur, Ranchi, Ahmedabad, Surat, Baroda, Mumbai, Pune, Nashik, Nagpur, Kanpur, Lucknow, Hyderabad, Chennai, Coimbatore, Vizag, Indore, Patna, Aurangabad, Ranchi, Dehradun, Ajmer, Pondicherry, Goa, Manila, Bangkok, Cebu, Gabrones, Sydney, Dhaka, Karachi, Lahore, Paris, Johannesburg, Thimpu and many more.
Features of Avyukta-e-call :-
✓ Outbound: Predictive/Progressive/Manual Outbound Dialer
✓ Inbound ACD
✓ Single Tree IVRS
✓ Scalable to hundreds of seats (WRT single/multiple server capabilities)
✓ Conference/Flashback/Transfer/TPV/TPC
✓ Barge/Barge in Whisper/Snoop
✓ Custom Disposition (Both Cyclic and Non-Cyclic)
✓ Default Agent/Admin CRM/MIS/Pop Up/Custom Dispositions/Pause
Codes/Custom Scripts/DND/URL Pass
✓ Real Time Monitoring
✓ Integrated call recording with required nomenclature
✓ 10+ Comprehensive Default Reports (30+ others WRT process)
✓ Inbound, Outbound and Blended call handling (Multi campaigned)
✓ Scheduled Call-backs (with calendar scheduling)
✓ Scheduled callbacks on Same Agent-Only and Anyone/ACD
✓ IVRs (Voicemail boxes and VM to EM as custom)
✓ Single-Multi Campaign / Agent
✓ Comprehensive call detail records (CDR's)
✓ Blended Login and Agent CRM Pop Up update on Commenting and
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Avyukta Intellicall All Services :-
1. Predictive Dialer :- A predictive dialer dials a list of telephone numbers and connects answered dials to individuals making calls, often called agents. Predictive dialers use statistical algorithms to minimize the time agents spend waiting between conversations, while reducing the event of someone answering when no agent is available.
Features of Avyukta Intellicall Predictive Dialer: –
- Multiline dialer
- Upload contacts from Excel
- Unlimited call transfers
- Call dispositions & statistics
- Campaign, list & sound mgmt
- DTMF pass-through
- Customer history & notes
- DNC / FTC compliance info
- Remote / home agents
- Real-time reporting
- APIs to control campaigns
- CRM integration support
2. CRM Software :- Our Dialer program Arrives With The Best Dialer CRM Software In India, allowing the user to manage the data smoothly with our Dialer CRM Software in India. Predictive Dialer solutions help companies maximize vendors' efficiency, reduce operating costs, and, for sales teams, accelerate sales as vendors have more time to connect with potential customers. The Dialer eliminates the need for looking up phone number lists; Manual dialing leads, and waiting to see if the call will even connect to a potential customer. By bypassing disconnected or unavailable phone lines and machines, vendors are quickly connected to the right clients at the right times. Also, Dialer CRM Software In India Provides PBX Phone System, GSM network, auto-dial, outbound calls, IP PBX, automatically dial, VoIP network, sip trunks, echo predictive cancellation dialer, manual dialing, VoIP with GSM Gateway call centers, answering machines, automatically call, sim card, inbound and outbound call. See the Avyukta CRM Video
3. VoIP :- VoIP dialer is a free and open-source VoIP customer. VoIP dialer is accessible for Windows, macOS, and Linux. It's created from the ground up to be fast and to integrate VoIP protocol features natively. VoIP dialer has basic components like making and accepting phone calls and offers call transfer and voicemail functionality.
Features of VoIP Dialer: –
- Reports and Analytics
- Callbacks
- Manage Do Not Call
- Answering Machine Detection
- Real-Time Monitoring
- Dynamic Caller ID
4. Inbound Call Center :- An inbound call center is a client service function whose primary responsibility is to handle incoming client phone calls. Against this, outgoing decision centers create customer calls and communication centers to take client contacts from multiple channels, not simply phone calls.
Features of Inbound Call Center : –
- Unified Agent Desktop
- Call Back Management
- Agent Call Scoring
- Click-to-Call
- Self-Service IVR
5. Outbound Dialer :- An outbound dialer is a software or cloud-based solution that permits your call center to make outgoing calls. Outbound dialing strategies help your vendors expedite and automate the outbound calling, improving efficiency and output. - API integration support
- Audit log management
- DND management
- Campaign schedule management
- Outbound dialer campaign management
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