Cloud based Hosted Predictive Dialer Software | BPO's In India
Cloud-Based Predictive Dialer :-
An outbound dialer software manages incoming and outgoing calls between available agents to optimize the agent’s inputs and simultaneously exterminate the loss of opportunities.
A cloud-based outbound dialer automates your outbound calling method by hosting dialing processes on the cloud. It eliminates the need to set up an in-house dialer while saving agents’ time and improving your call connect rate.
Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. Large clouds frequently have functions distributed over multiple locations, each position being a data center.
Cloud-Based Predictive Dialer Software Features :-
- Transfer to Closer
- Leaving Voicemail on Answering Machine
- Sending Email from Dialer
- Call Recording
- Smart-Pitch Auto-dial
- Time-Zone wise dialing
- Manual, Progressive Predictive Dialing
- Disposition Timers & Redials
- Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
- CRM Integrations
- Agent inter dialing support
- Outbound ACD
- Music on hold, call transfer and retrieval
Business process outsourcing (BPO) contracts non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and client/call center relations.
What is Dialer in BPO?
In BPO ( Business Process outsourcing), a dialer is a device that is used when call center agents make outbound calls. The auto-dialing software automatically dials up contacts from a database and, centered on agents’ availability, delivers matured sales calls to the sales agents. BPO is a business technique in which one company hires another company to perform a task that the hiring company needs for its own business to operate successfully. It is essential for a centered on outbound sales, since only by dialing technologies can a cloud call center effectively and productively utilize agent resources. Auto dialing software in BPO is used to develop contacts with customers, particularly in telemarketing, emergency notifications, collections follow up, and telemarketing.
Predictive dialer in BPO :-
A predictive dialer can predict when a sales agent will complete an outbound automated call, based on real-time and historical data, and auto-dial before an agent completes the current phone call. Predictive dialing is the most efficient form to place automated phone calls in BPO.
The foundations of predictive dialers are the incorporation of a higher number of phone lines than sales agents. It is also based on: a dialing algorithm that predicts when the sales agent will be available, and a call processor that dials centered on algorithms, to have a call ready to deliver to the sales agent’s workstation when one becomes available. The effectiveness of these automated dialers is governed by factors like the sophistication of its pacing algorithms and the average talk time. But this auto dialer system has its disadvantages too.
AVYUKTA INTELLICALL provides complete call center dialer services past 14+ years to continue. A smart predictive dialer is an automated telephone dialing system that enables Call Center Predictive Dialer agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by customers, freeing agents from the need to listen for unanswered calls, busy signals, disconnected lines, answering machines and other automatic services.
For further information and queries, please visit our website: www.hosteddialer.in or call us on: +91-856-0000-600 ; +1-408-791-3820 or WhatsApp Us on: +91-856-0000-600 or Skype Us on: avyuktaindia
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