Cloud based Hosted Predictive Dialer Software | BPO's In India

-

 


Cloud-Based Predictive Dialer :-

An outbound dialer software manages incoming and outgoing calls between available agents to optimize the agent’s inputs and simultaneously exterminate the loss of opportunities.

A cloud-based outbound dialer automates your outbound calling method by hosting dialing processes on the cloud. It eliminates the need to set up an in-house dialer while saving agents’ time and improving your call connect rate.


Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. Large clouds frequently have functions distributed over multiple locations, each position being a data center.





Cloud-Based Predictive Dialer Software Features :-

  • Transfer to Closer
  • Leaving Voicemail on Answering Machine
  • Sending Email from Dialer
  • Call Recording
  • Smart-Pitch Auto-dial
  • Time-Zone wise dialing
  • Manual, Progressive Predictive Dialing
  • Disposition Timers & Redials
  • Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
  • CRM Integrations
  • Agent inter dialing support
  • Outbound ACD
  • Music on hold, call transfer and retrieval
What is BPO? :-
Business process outsourcing (BPO) contracts non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and client/call center relations.

What is Dialer in BPO?

In BPO ( Business Process outsourcing), a dialer is a device that is used when call center agents make outbound calls. The auto-dialing software automatically dials up contacts from a database and, centered on agents’ availability, delivers matured sales calls to the sales agents. BPO is a business technique in which one company hires another company to perform a task that the hiring company needs for its own business to operate successfully. It is essential for a centered on outbound sales, since only by dialing technologies can a cloud call center effectively and productively utilize agent resources. Auto dialing software in BPO is used to develop contacts with customers, particularly in telemarketing, emergency notifications, collections follow up, and telemarketing.

call center hosteddialer



Predictive dialer in BPO :- 

A predictive dialer can predict when a sales agent will complete an outbound automated call, based on real-time and historical data, and auto-dial before an agent completes the current phone call. Predictive dialing is the most efficient form to place automated phone calls in BPO.
The foundations of predictive dialers are the incorporation of a higher number of phone lines than sales agents. It is also based on: a dialing algorithm that predicts when the sales agent will be available, and a call processor that dials centered on algorithms, to have a call ready to deliver to the sales agent’s workstation when one becomes available. The effectiveness of these automated dialers is governed by factors like the sophistication of its pacing algorithms and the average talk time. But this auto dialer system has its disadvantages too.

AVYUKTA INTELLICALL provides complete call center dialer services past 14+ years to continue. A smart predictive dialer is an automated telephone dialing system that enables Call Center Predictive Dialer agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by customers, freeing agents from the need to listen for unanswered calls, busy signals, disconnected lines, answering machines and other automatic services.


For further information and queries, please visit our website: www.hosteddialer.in or call us on:  +91-856-0000-600 ; +1-408-791-3820 or WhatsApp Us on: +91-856-0000-600 or Skype Us on: avyuktaindia


Cloud-Based Predictive Dialer

Comments

Post a Comment

Popular posts from this blog

Predictive Dialer Software for Call Centers in India | Avyukta Intellicall

-
Image
  Predictive Dialer Software :- What is a predictive dialer? A predictive dialer is a software application businesses use to contact prospective customers. Predictive dialers are used to make outbound calls to customers. Avyukta Intellicall predictive dialer software allows optimizing your customer contact process. Learn how our predictive dialers can help your business maximize Predictive is mainly used to contact a large volume of customers quickly. Predictive dialing frees agents from waiting during the dialing and ringing process. Agents spend their time answering calls and are not distressed with unanswered calls. Campaigns using predictive dialing average agent productivity of 50 minutes per hour and 3% or less risk ratios. Benefits of Predictive Dialer :- One of the key features of predictive dialer software is that it is designed to automate the B2B telemarketing process. This helps businesses Predictive dialers are an automated call system that allows a business to send...
Read more

Hosted Call Center Dialer Software | Outbound Contact Call center | Inbound Contact center

-
Image
  The Best Hosted Dialer Software:- A hosted dialer is a synonym for a cloud-based auto-dialer. Compared to traditional on-premise dialing solutions, such dialers bring much more advantages to any business. They are cost-effective, multifunctional, and easy to execute. Hosted predictive dialer methods can also integrate with other business software. The benefits of hosted dialer:- Hosted dialer pricing will be a pleasant surprise for you. It is the solution that dramatically reduces the price of call center implementation. It doesn’t need any hardware and a dedicated IT department to start working. Besides predictive dialing, this software has lots of other features. For example, it allows managers to monitor vendor performance during calls. It connects vendors only to the live calls by skipping answering machines, disconnected lines, busy signals, and unanswered calls. All unanswered calls are redialed automatically, increasing the chances of connecting with a maximum number o...
Read more

Hosted VoIP Call Center Dialer | Inbound Dialer services | Avyukta Dialer

-
Image
  What is a VoIP Call Center? VoIP call center phone methods are designed to handle more increased call volumes than a typical inbound call center. A VoIP call center solution is vastly different from a PBX phone service. Virtual call centers use VoIP and are run totally over the internet. With a VoIP call center system, you can automate multichannel customer support and self-service choices. VoIP Call Center Features :- Call Monitoring Call Disposition Agent Availability Built-in Reporting Supervisor Dashboards Live Call Status Intuitive software-based CTI Interactive Voice Response (IVR) Call recording VoIP Phone Numbers Automatic Call Distribution (ACD) What is an inbound call center? An inbound call center is  a customer service function whose primary responsibility is to take incoming phone calls . By difference, outbound call centers create calls to customers and contact centers handle customer contacts from multiple channels, not just phone calls. Inbound call center...
Read more