hosted outbound dialer | Predictive dialer software for call center in india
What is a hosted dialer?
A hosted dialer is a cloud-based contact center technology that lets you connect crosswise channels to make the most of the time agents expend on the phone. It also lets you accurately predict agent availability, optimally pace dialing tasks and filter out unproductive calls.
Hosted Outbound Dialer Services :-
Our Hosted Outbound Dialer Services is a simplified and hassle-free outbound dialer solution delivered over a cloud platform. A user-friendly service that is scalable and easy to use that allows you to run your operations without the need to invest in expensive hardware and software solutions at your premise.
Avyukta Intellicall hosted outbound dialer is a cloud-based dialer with an online environment. It combines the advantages of a progressive dialer and seamlessly integrates with Customer relationship management (CRM) and SQL database details. If your company has multiple sites or a team of remote workers, Avyukta provides an ideal unified solution. Unlike some predictive dialers, there is no risk of dropped or silent calls. Avyukta always connects to the agent first, meaning you can rest assured that clients and prospects will always receive excellent service.
Hosted Outbound Dialer Features :-
- API integration support
- Audit log management
- Outbound Dialer Management
- Campaign schedule management
- Audit log management
What is an Outbound Dialer?
An outbound dialer is a piece of software or a cloud-based system which automatically places outbound calls from sales agents to prospective customers. They are an example of Computer Telephony Integration (CTI), whereby a computer communicates with telephone systems. There are many types of dialer, each offering its own unique set of functionalities. Most contact centers use outbound dialers that are integrated with their Customer Relationship Management (CRM), which provides sales staff with detailed customer information. CRM integration also allows effective management and prioritization of leads.
What Are the Advantages of an Outbound Dialer?
An outbound dialer allows sales agents to place a large volume of calls in a fraction of the time it would take to dial out manually. More calls mean more opportunities to sell. Thus, dialers can dramatically expand income.
Avyukta Intellicall is a hosted dialer that fast tracks live lead data from burning web prospects to sales staff, giving them an advantage over opponents. Avyukta always connects the agent first, ensuring that a customer never leaves waiting, representing an excellent customer experience every time.
Outbound Predictive Dialer :-
A predictive dialer increases the efficiency of a call center by reducing vendor idle time and maximizing their time on call. Also, it filters out useless calls like busy tones, dead numbers, voicemails, and no responses.
What is a predictive dialer?
A predictive dialer automatically places a call by predicting the availability of sales agents to handle the call. The dialer uses algorithms and ratios to calculate average call duration metrics. It dials multiple numbers simultaneously to confirm that they jump right onto the next one as soon as a sales agent ends a call.
What are the benefits of Predictive dialers?
Predictive dialers are a massive time saver, and as a result, they can save your company a lot of money. Your sales group won’t destroy a second dialing a number and waiting for a reply, accepting busy signals or reaching a voicemail service. And there will be no long gaps between their calls.
AVYUKTA INTELLICALL is the best and complete contact center solution, providing all the features and functionalities you need to operate a highly successful and profitable contact strategy from the past 14 yrs. Our only aim is to provide the best hosted predictive dialer services to our customers across the globe. Our call center dialer software based on the latest technology and the best worldwide, having setups in 9+ countries.
From 2008 till now, we have set up 500 + Live Reference Call Center clients and BPOs in Jammu, Jaipur, Udaipur, Kota, Bhopal, Lucknow, Hyderabad, Chennai, Coimbatore, Vizag, Indore, Patna, Aurangabad, Ranchi, Dehradun, Ajmer, Pondicherry, Goa, Agra, Jabalpur, Meerut, Kolkata, Guwahati, Imphal, Dimapur, Ranchi, Ahmedabad, Surat, Baroda, Mumbai, Pune, Nashik, Nagpur, Kanpur, Manila, Bangkok, Cebu, Gabrones, Sydney, Dhaka, Karachi, Chandigarh, Delhi, Jalandhar, Ludhiana, Delhi, Gurgaon, Faridabad, Ghaziabad, Noida, Lahore, Paris, Johannesburg, Thimpu and many more.